Where it started

Alderbrook had grown rapidly across multiple facilities, but its operational processes had not kept pace. Manual workflows, inconsistent reporting, and duplicated tasks were creating delays across key functions, while rising operating costs were putting pressure on margins.

The leadership team initially considered adding more resources to handle the growing workload. We suspected the real constraint was operational efficiency, not capacity — and the numbers backed that up.

What we did

We began with a full operational diagnostic — mapping core workflows, resource allocation, process bottlenecks, and performance metrics across the business. That analysis highlighted several areas where manual steps and fragmented processes were slowing execution and increasing costs.

In parallel, we identified $1.3M in operational inefficiencies — primarily from duplicated workflows, underutilized resources, and inconsistent processes — and built a streamlined operating model focused on automation, accountability, and measurable performance improvement.